Job Description
The Account Operations Representative will be part of our Shared Services Centers across the globe, providing services & support to our customers. Account Operations team provides a streamlined, ‘primary point of contact’ style engagement path for Sales and our High Potential Customers with the aim to achieve seamless customer experience, increase sales productivity and enable growth. The AO CSRs partner with the AOMs and are responsible for the transactional activities related to the covered accounts throughout the quote to cash process and post delivery.
KEY RESPONSIBILITIES
Ensurecustomersatisfaction and provideprofessionalcustomersupportbyunderstandingvariety of NI departments, processes, and applications
Engageboth in pre-sales and post-salesactivites
Intake and processcustomerinputs (POs/callsor RFQ) frommultiplesaleschannelswith consistent speed and accuracyusing Oracle system, Outlook, and otherinternal business applications.
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