Senior Account Manager, Global Payments Solutions

Functional Description

Global Payments Solutions (GPS) provides payments, collections and liquidity products to Commercial Banking and Global Banking corporate and institutional clients. The team supports clients across domestic and cross-border payment flows, channels and cash management-related service needs.

Role Purpose

• Be responsible for the global satisfaction and service experience of a portfolio of high-valued/premium (top-tier) GPS clients, ensuring a superior experience locally, regionally and globally.
• Act as the client’s single point of contact for complex service needs beyond basic transactional enquiries, and establish a trusted relationship as the client’s GPS Cash Management advisor—building credibility so clients naturally choose to consult you.
• Go beyo...