Job Description
Key Responsibilities
Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.
Aim to exceed customer expectations by ensuring timeous planning and delivery of all products and services of high-quality standards.
Advise and provide support towards the effective resolution of customer queries.
Always ensure customer satisfaction and retention.
Achieve and exceed brand target in alignment with Customer Service Index.
Management of client relationships and data through our lead management system (CRM).
Development and implementation of benchmarked practices, which build service delivery excellence and encourage all team members to provide exceptional customer service.
Linking our value proposition to customer needs.
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