Security Professional

What you’ll be doing

This is a shift role, covering 24/7, job holder will be required to cover flexible working hours/shift patterns as and when required.
Be a part of Technical Service desk team, ensuring the team are operating at their most efficient, customer service focused and ensuring all contractual obligations are met in a timely manner.
Responsible for managing the Security related issues for customer as well as supporting issues highlighted by customer and work with other security teams.
Manage the resolution process for all P1 & P2 and other critical incidents from inception to resolution, ensuring quick and correct assessment of the issue, including identifying the impact to a specific customers and engaging the appropriate service area to resolve the issue.
The individual is expected to aggressively drive, facilitate and lead the technical resolution of complex and highly visible technology incidents - ensuring maximum system availability.<...