Job Description

Role: Zscaler L3 Engineer

Position Type: Full-Time Contract (40hrs/week)

Contract Duration: long term

Work Hours: EST

Work Schedule: 8 hours/day (Mon-Fri)

Location: 100% Remote


We’re looking for a hands-on Zscaler L3 Engineer to act as the highest escalation point for Zscaler operations across a large enterprise environment. This role focuses on advanced troubleshooting, optimization, and Zero Trust security alignment.


Key Responsibilities:

  • Act as L3 escalation for complex issues across ZIA, ZPA, and ZDX
  • Perform root cause analysis (RCA) using logs, PCAPs, and debugging
  • Manage and optimize ZIA policies (SWG, FWaaS, SSL Inspection, DLP, CASB)
  • Configure and maintain ZPA components (App Connectors, App Segments, PSE)
  • Support identity integrations (SAML, SCIM, Okta, A...

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