Job Description
Duties and Responsibilities:
Manage the ticketing system and ensure all the tickets are up to date with the latest information/updates.
Handles customers' calls/escalation and performs 1st & 2nd level troubleshooting and resolution.
Conduct analysis (impact & risks) on change requests and perform configuration changes.
Take ownership of the issue and work with Engineering/Principle towards resolution.
Monitor, track and communicate the status of support requests.
Maintain products firmware, signature and patches up to date.
Vendor/Principle coordination and management.
Create and maintain technical documentations.
Report possible threats or software issues.
Install, program and commission devices, security equipment and software.
Diagnose and troubleshoot hardware and software issues.
Requirements:
Minimum 1-2 years of experience in project deployment or support.
Analytical thinking and problem-solving.
Experience working autonomously and pr...
Manage the ticketing system and ensure all the tickets are up to date with the latest information/updates.
Handles customers' calls/escalation and performs 1st & 2nd level troubleshooting and resolution.
Conduct analysis (impact & risks) on change requests and perform configuration changes.
Take ownership of the issue and work with Engineering/Principle towards resolution.
Monitor, track and communicate the status of support requests.
Maintain products firmware, signature and patches up to date.
Vendor/Principle coordination and management.
Create and maintain technical documentations.
Report possible threats or software issues.
Install, program and commission devices, security equipment and software.
Diagnose and troubleshoot hardware and software issues.
Requirements:
Minimum 1-2 years of experience in project deployment or support.
Analytical thinking and problem-solving.
Experience working autonomously and pr...
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