Security Engineer

Responsibilities:

• Manage the ticketing system and ensure all the tickets are up to date with the latest information/updates.
• Handles customers’ calls/escalation and performs 1st & 2nd level troubleshooting and resolution.
• Conduct analysis (impact & risks) on change requests and perform configuration changes.
• Take ownership of the issue and work with Engineering/Principle towards resolution.
• Monitor, track and communicate the status of support requests.
• Maintain products firmware, signature and patches up to date.
• Vendor/Principle coordination and management.
• Create and maintain technical documentations.
• Report possible threats or software issues.
• Install, program and commission devices, security equipment and software.
• Diagnose and troubleshoot hardware and software issues.

Requirements:

• Minimum 1-2 years of experience in project dep...