Job Description
JOB DESCRIPTION
Core Job Responsibilities
- Responsible for compliance with applicable Corporate and Divisional Policies and Prodedures. Responsible for day-to-day support and administration of security components.
- Porvides email and telephone support to end users to resolve IT system access related issues.
- Create, modify, and delete accounts requested by customers via request forms within SLA
- Ensure tha ITSM incident and service request tickets are responded to and resolved with in SLA
- Seve as escalation Point with in Administrator team for requests issues of greater complexity
Education and Experience
- Bachelor's degree in computer science or related experience
- Open to fresh graduates; or 1 year of experience
- Active Directory account administration -OR- Microsoft Exchange account administration - OR - Application Account Administration
- Favorable: ITIL3 certifica...
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