Job Description


JOB DESCRIPTION

Core Job Responsibilities

  • Responsible for compliance with applicable Corporate and Divisional Policies and Prodedures. Responsible for day-to-day support and administration of security components.
  • Porvides email and telephone support to end users to resolve IT system access related issues.
  • Create, modify, and delete accounts requested by customers via request forms within SLA
  • Ensure tha ITSM incident and service request tickets are responded to and resolved with in SLA
  • Seve as escalation Point with in Administrator team for requests issues of greater complexity

Education and Experience

  • Bachelor's degree in computer science or related experience
  • Open to fresh graduates; or 1 year of experience
  • Active Directory account administration -OR- Microsoft Exchange account administration - OR - Application Account Administration
  • Favorable: ITIL3 certifica...

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