Job Description

Objectives

The key objectives of this engagement are to:

  • Augment Client’s Security Operations with experienced L1, L2, and L3/L4 resources
  • Ensure uninterrupted 24x7 operational support for infrastructure security platforms
  • Improve turnaround time for BAU security requests and operational tasks
  • Support proactive security operations through structured preventive maintenance
  • Ensure consistent MIS reporting and operational visibility
  • Maintain strict adherence to Client’s governance, compliance, and ITSM processes

Scope of Services

Service Model & Coverage

  • 24x7 operational coverage, including shift‑based coverage and on‑call support
  • Resources will operate under client‑defined processes, tools, and controls
  • Vendor will provide staffing, backfill, and continuity of service
  • All operational priorities, approvals, and SLAs are governed by client ...

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