Job Description
Job Title: Field Service Engineer (2nd Line / ITIL Modern Service Desk)
Location: HQ Harrogate & client sites across Yorkshire (Hybrid)
Salary: £30,000 - £37,000
Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory)
Role Overview
Are you a technical problem-solver who thrives on the variety of field-based work? Our client is growing the team again and now need a 2nd Line Field Engineer who values user experience as much as technical resolution.
Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness.
Key Responsibilities
* On-Site Technical Support: Provide high-level 2nd line support across multiple sites, covering O365, Active Directory, Networking (VLANs/Patching), and Hardware (Laptops, Mobile, VoIP).
* Champion the Service Value Chain: Act as the face of IT on-site, ensurin...
Location: HQ Harrogate & client sites across Yorkshire (Hybrid)
Salary: £30,000 - £37,000
Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory)
Role Overview
Are you a technical problem-solver who thrives on the variety of field-based work? Our client is growing the team again and now need a 2nd Line Field Engineer who values user experience as much as technical resolution.
Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness.
Key Responsibilities
* On-Site Technical Support: Provide high-level 2nd line support across multiple sites, covering O365, Active Directory, Networking (VLANs/Patching), and Hardware (Laptops, Mobile, VoIP).
* Champion the Service Value Chain: Act as the face of IT on-site, ensurin...
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