Second Line Service Analyst

At Six Values, we are more than just a B2B betting and gaming technology company — we are creators of experiences that change people's moods for the better.

We work with a range of global client brands - are we are in scale up mode, hiring the best and most highly motivated, fast working, bureaucracy hating, I want to win but I'm not afraid to fail…, team players. We provide B2B support services to multiple technology and gaming partners, we believe in the free market, and want to hear from the best of the best.

Role Summary:

As a Second Line Service Analyst, you are responsible for advanced incident investigation and resolution for customer-facing platforms. You handle escalations from L1, diagnose complex technical and functional issues, and work closely with Engineering, Product, and Integration teams to restore service quickly and safely. You play a key role in Major Incidents, release support, and continuous improvement, ensuring a stable and...