Second Level Support

·       Location: 221 Garsfontein Road, Pretoria

·       Work model: On-Site

·       Department: QA & Support

·       Reports to: QA / Support Team Manager

About the Role

We are a South African technology company specialising in custom web and mobile applications. We are looking for a detail-oriented Application Support & QA Analyst to join our team and play a key role in system quality, configuration, monitoring, and client support.

This role sits at the intersection of QA, system configuration, and technical support, and is ideal for someone who enjoys problem-solving, structured testing, and working closely with both clients and developers.

This role requires strong problem-solving ability and attention to detail. It is not a call-centre support role.

Key Responsibilities

·       Investigate and resolve client tickets

·       Set up and run test sheets and test scenarios

·       Implement and maintain sy...