Job Description
Job Description
Location- Mumbai, Maharashtra
Job Responsibilities
Critically examine the execution of Projects & troubleshoot problems on the go.
Lead client review meetings & ensure customer delight.
Drive client servicing and relations to ensure CSAT of 9 and above for all clients.
Map customer expectations at a high level & evolve SEO practice to ensure customer delight.
Work closely with the Content and SEO teams to ensure there are no errors in the work being sent out.
Mentor managers and junior team members
Ensure client retention.
Ensure timely execution of projects.
Own client status calls and communication regarding SEO and effectively communicate ongoing efforts to clients.
Requirements
At least 4-7 years of Client & Team Management experience
Experience in managing multiple projects.
Strong data analytics skills to find actionable insights from the data.
Strong verbal and written communication ski...
Location- Mumbai, Maharashtra
Job Responsibilities
Critically examine the execution of Projects & troubleshoot problems on the go.
Lead client review meetings & ensure customer delight.
Drive client servicing and relations to ensure CSAT of 9 and above for all clients.
Map customer expectations at a high level & evolve SEO practice to ensure customer delight.
Work closely with the Content and SEO teams to ensure there are no errors in the work being sent out.
Mentor managers and junior team members
Ensure client retention.
Ensure timely execution of projects.
Own client status calls and communication regarding SEO and effectively communicate ongoing efforts to clients.
Requirements
At least 4-7 years of Client & Team Management experience
Experience in managing multiple projects.
Strong data analytics skills to find actionable insights from the data.
Strong verbal and written communication ski...
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