Job Description

Job Description

Location- Mumbai, Maharashtra

Job Responsibilities

  • Critically examine the execution of Projects & troubleshoot problems on the go.
  • Lead client review meetings & ensure customer delight.
  • Drive client servicing and relations to ensure CSAT of 9 and above for all clients.
  • Map customer expectations at a high level & evolve SEO practice to ensure customer delight.
  • Work closely with the Content and SEO teams to ensure there are no errors in the work being sent out.
  • Mentor managers and junior team members
  • Ensure client retention.
  • Ensure timely execution of projects.
  • Own client status calls and communication regarding SEO and effectively communicate ongoing efforts to clients.

Requirements

  1. At least 4-7 years of Client & Team Management experience
  2. Experience in managing multiple projects.
  3. St...

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