Sea Logistics Customer Care (Santiago)

Sea Logistics Customer Care supports customers by providing helpful information, answering questions, and responding to complaints. They are the front line of support for clients and customers, and they help ensure that customers are satisfied with products, services, and features. Seafreight Customer Care is accountable for maintaining excellent service for our internal and external customers.

Responsibilities

• Customer Care and Satisfaction: proactive advice and consultancy, ensuring customer satisfaction and achieving KPIs.
• Shipment Management: qualification and entry of customer orders into the operational execution process.
• Customer Complaint Management.
• Quotation Management: qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front‑line empowerment).
• Customer Onboa...