Job Description
About The Role
Key Responsibilities:
Maintains a solid knowledge base of the functional capabilities and is a Subject Matter Expert for the custom developed or vendor software products primarily JIRA & ServiceNow. Responsible for End user service automation involving Microsoft product( AD, Azure AD, Intune, SCCM etc) , ServiceNow & Atlassian JIRA etc. Possesses overall understanding of applicable business processes and workflows. Works as a bridge between JIRA admin and Process owners Responsible for actively participating in Design Thinking sessions to gain insights into end user and customer needs. Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides. Helps in defining and managing scope and sprints for a project. Parti...
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