Scientia syllabus+Timetabelling

Must have -

Need to know the Scientia Enterprise Suite of software

Skill Set - Oracle - SQL/PLSQL. Oracle Forms.

• Responsible to work under Timetabling Scheduling module and will be handing technical support related activities.
• He/she will be dealing with any support tickets that relate Scientia s Syllabus+ timetabling solution. If he/she also have experience of
• other, HE related software then that would be good.
• Understand and resolve user queries over MS Teams, Zoom, etc.
• Prioritising the requests with users to meet the defined SLA s.
• Documenting ticket resolutions and responses for client as well as internal teams.
• Experience working with UK customers will be an added advantage.
• He/she will be working standalone along with a senior manager as customer don t have much support from Scientia (the supplier).
• Proficient in English speaking and good communication skills to manage face...