Job Description
Work Environment
Standard hours are Monday through Friday from 7:00 a.m. to 3:30 p.m., with the option to work from home on Fridays after completing training.
During peak seasons, you will be required to work mandatory overtime on a rotating basis, typically one Saturday, one weekend, and one Sunday the following weekend, with those overtime days worked from home. Will get paid time and a half for any hours over a 40-hour work week.
Job Description
This role focuses on coordinating and scheduling customer appointments to ensure a smooth handoff between the contact center and the in-home technician team. You will handle inbound and outbound calls, create and manage appointments in Oracle, and help improve service levels, appointment completion, and overall customer experience. This is a newer position with evolving responsibilities, offering the opportunity to grow and help shape the role in a dynamic, people-centric organization.
Responsibilities
+ Answer inbou...
Standard hours are Monday through Friday from 7:00 a.m. to 3:30 p.m., with the option to work from home on Fridays after completing training.
During peak seasons, you will be required to work mandatory overtime on a rotating basis, typically one Saturday, one weekend, and one Sunday the following weekend, with those overtime days worked from home. Will get paid time and a half for any hours over a 40-hour work week.
Job Description
This role focuses on coordinating and scheduling customer appointments to ensure a smooth handoff between the contact center and the in-home technician team. You will handle inbound and outbound calls, create and manage appointments in Oracle, and help improve service levels, appointment completion, and overall customer experience. This is a newer position with evolving responsibilities, offering the opportunity to grow and help shape the role in a dynamic, people-centric organization.
Responsibilities
+ Answer inbou...
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