Scheduling Coordinator/Customer Support

At Australian Unity, we’re reimagining how health and care are delivered in local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.

As a Scheduling Coordinator – Customer Support, you will play a critical role in ensuring our services run smoothly while delivering a high-quality experience for our customers. This role combines workforce scheduling and customer support, requiring strong organisation skills, adaptability, and a customer-first mindset.

You will optimise scheduling processes to ensure care services are delivered efficiently and meet customer needs. At the same time, you’ll act as a key point of contact managing enquiries with empathy, accuracy, and professionalism, and supporting positive outcomes across their care journey.

This is a matrix role with two core focus areas:

• 5:00am – 9:00am: Out-of-hou...