SCCM/Intune Engineer

SCCM/Intune Customer Engineer – Job Description

MANDARIN
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We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.

Key Responsibilities

• Responsibilities include, but are not limited to, the following examples:

• Provide Tier 2 support to customers for technical requests related to SCCM and Intune environments.

• Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.

• Investigate and resolve requests related to:

• - SCCM: application deployment, task sequences, driver packages, software update gr...