SCCM/Intune Customer Engineer

Overview

SCCM/Intune Customer Engineer (Mandarin language is mandatory along with skill sets)

We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.

Key Responsibilities

• Provide Tier 2 support to customers for technical requests related to SCCM and Intune environments.
• Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
• Investigate and resolve requests related to:
  • SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution p...