Scality Storage Engineer

Scality Storage Engineer

Exp range - 5- 14 yrs

Location - Bangalore

Key Responsibilities:

 Resolve customer’s issues via the telephone, email or remote sessions.

 Reproduce issues in-house and responding back in a timely manner.

 Regular follow ups with customers with recommendations, updates and action

plans.

 Identify and escalate issues in a timely manner to vendor according to

Standard Operating Procedures.

 Leverage internal technical expertise, including peers, mentors, knowledge

base, community forums and other internal tools, to provide the most effective

solutions to customer issues.

 Collaborate with other CoE/HW teams in diagnosing and isolating the cause

of complex issues.

 Provide consulting support in his/her area of expertise

 Maintain quality on case documentation, SLA timeframes and operational

metrics...