Scaled Programs Manager

Take your career to new heights with Loopio!

Loopio is looking for a detail-oriented, customer-focused, data-driven individual to join our innovative Scaled Customer Success team. In this role, you will contribute to Loopio’s digital strategy and collaborate with the wider Customer Success team on initiatives to drive forward our Digital Customer Success program. You’ll also join a company with endless opportunities to accelerate your career.

Note: This is an existing vacancy on the team

What You’ll Be Doing

• Working as a part of the Scaled Customer Success team within Loopio’s Scaled CS department, focused on helping customers win in their response management efforts through a digital-led customer adoption and renewal journey.

• Translate customer and business insights into scalable digital programs that increase product adoption, reduce churn risk, and improve retention performance.

• Work close...