SBN - Waiter - Singa

Role Overview

The waiter is responsible for guest satisfaction and service procedures as instructed by the Senior Waiter, Assistant Maitre d’s and outlet managers, including the Bar Manager. This includes, but is not limited to, all food and beverage services provided in all the restaurants, lounges, bars, decks and other outlets where events are catered for.

Waiters play an integral part in overall guest satisfaction onboard our ships by providing memorable moments during their time in our various culinary venues. This is achieved by the consistent application of our service standards, all our procedures and great attention to details which form the foundations for Waiters to provide a personalized service to each of our guests through their behavior, their approach and the small extra attentions they provide. Being alert, focused and able to “read” our guests is essential to adapt suitably these procedures. Learning guests' names, recognizing them and addressi...