Job Description
Lead the Customer Experience team at Nutrien in Saskatoon as the Manager. Oversee critical NPK order-to-cash operations while enhancing customer engagement strategies.
Reporting to the Director, you will lead a specialized workforce within a broader customer experience initiative focusing on order management and client transactions. The role requires a deep understanding of fertilizer markets and performance management to ensure compliance and excellence in the customer service process, supporting a significant revenue model. You'll also work together with various teams to foster improvements in systems automation and service quality.
Key Responsibilities:
• Direct order-to-cash transaction management and accuracy
• Supervise and mentor a team of customer experience representatives
• Maintain and update vital customer data consistently
• Respond to urgent order-related issues outside normal hours
• Facilitate collaboration across multiple departments for efficiency...
Reporting to the Director, you will lead a specialized workforce within a broader customer experience initiative focusing on order management and client transactions. The role requires a deep understanding of fertilizer markets and performance management to ensure compliance and excellence in the customer service process, supporting a significant revenue model. You'll also work together with various teams to foster improvements in systems automation and service quality.
Key Responsibilities:
• Direct order-to-cash transaction management and accuracy
• Supervise and mentor a team of customer experience representatives
• Maintain and update vital customer data consistently
• Respond to urgent order-related issues outside normal hours
• Facilitate collaboration across multiple departments for efficiency...
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