Saskatchewan Work@Home Customer Service Representative

Saskatchewan Customer Service Representative at HGS

Apply now to join our team of Customer Relations Associates in a dynamic, collaborative environment.

Job Description

Your Impact : As a Customer Relations Associate, you’ll deliver an outstanding customer experience by managing billing inquiries, troubleshooting issues, and guiding customers toward solutions while exercising emotional intelligence.

Day in the Life

• Communicate with customers through inbound calls and handle queries about billing, payments, new services, and promotional offers.
• Identify customer needs through active listening and provide troubleshooting or product recommendations.
• Take a consultative approach to resolve service problems, owning each issue until it’s resolved.
• Use multiple computer systems to research products, services, common problems, and solutions.
• Document customer interactions and ou...