SAP Systems Specialist, Operational Excellence

Overview

As the OPEX specialist for E business, you will be focused on process and systems improvements and troubleshooting, in the area of our E‑business channels. OPEX specialists are system experts for Customer Service processes and systems (SAP, e‑systems and other automation tools used by the Customer Experience organization).

Responsibilities

• Expert of E‑biz (EDI, BOT, My.Celanese).
• System key user for SAP, SAP interfaces, system maintenance and support focused on E‑biz systems.
• Lead and support process and system troubleshooting for Customer Service in relation to Electronic Data Communication/automation.
• Knowledge retention - ensure regular review of process documentation.
• Focus on process and system improvements to support day‑to‑day activities of Customer Experience.
• Automation of order entry, i.e. BOT, EDI, Celanese E‑commerce systems (process set‑up, monitoring and error resolution). <...