Job Description
Location: Bangalore / Mumbai / Pune
Grade: E1/E2
About the job you are considering:
The SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services and solutions to ensure operational excellence, client satisfaction, and alignment with business objectives. This role acts as the primary liaison between IT, business stakeholders, and external vendors, ensuring that SAP systems and services are delivered efficiently, securely, and within agreed SLAs.
Your Role:
Grade: E1/E2
About the job you are considering:
The SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services and solutions to ensure operational excellence, client satisfaction, and alignment with business objectives. This role acts as the primary liaison between IT, business stakeholders, and external vendors, ensuring that SAP systems and services are delivered efficiently, securely, and within agreed SLAs.
Your Role:
- Manage end-to-end delivery of SAP services across modules (S/4HANA, etc.).
- Ensure adherence to SLAs, KPIs, and compliance standards.
- Monitor system performance and proactively address issues.
- Serve as the main point of contact for business units regarding SAP service delivery.
- Conduct regular service review meetings and provide performance reports.
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