Job Description
Production Support Lead with strong expertise in SAP along with exposure to FICO, OpenText VIM and SAP In-House Cash (IHC) modules.
The role involves leading L2/L3 production support, ensuring system stability, managing incidents, and driving continuous improvements across AP processes. Should have experience in incident management, stakeholder coordination, and service delivery platforms like ServiceNow and JIRA.
Bachelor's/Master's degree in Computer Science, or Engineering field (BE/ME/MCA/BTech/MTech) with 8+ years of progressive IT experience
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