Job Description

Qualifications: Master's degree in Business Administration or HR, Computer Science, IT, or related field.

Preferred: Global SAP Certification in HCM

Experience

  • 1 - 3 Years in SAP HCM support.

We are looking for an SAP HCM L1 Support Executive to join our team in Kochi. The ideal candidate will provide first-level support for SAP Human Capital Management modules, assist users with issue resolution, and ensure smooth HR operations. This role requires a detail-oriented professional with strong analytical and communication skills.

Main Responsibility

  • Attend end user inquiries/issues through Phone, chat, and email.
  • Responsible for triaging tickets from end user and then prioritizing tickets.
  • Actively identify the root cause of issues and prescribe solutions or alternatives to resolve it.
  • Escalation of unresolved issues...

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