SAP dCEM

Job Description

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focus on …

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
• Supporting in de-escalations of critical customer situations
• Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executing and supporting pro...