Job Description

  •   Provide L2/L3
    production support for SAP CRM in an SAP R/3
    environment 
  • Analyze
    and resolve incidents, service requests, and problem tickets within
    SLA timelines 
  • Troubleshoot
    issues related to:  
    • Sales,
      Service, and Marketing processes 
    • Business
      Partner and master data 
    • Transaction
      processing and reporting  
  • Work
    closely with end users to understand issues and deliver functional
    solutions 
  • Perform root
    cause analysis (RCA) and implement preventive measures 
  • Configure
    minor system changes and enhancements as per business requirements 
  • Support data
    corrections, uploads, and system reconciliation tasks 
  • Monitor
    and manage CRM middleware queues and resolve
    integration issues 
  • Liaise
    with technical teams (ABAP, BASIS) for bug fixes and develop...

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