Job Description
Job Description
Job Description
Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2
SAP CRM experience desirable but not mandatory
Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2
Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.
Actively participate in Presales RFP for solutioning of CX solutions.
Prepare Business Requirement Documents (BRD) and functional specifications.
Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow rules, service levels, ticket management, etc.).
Lead end to end implementation and coordination with component teams.
Lead UAT (User Acceptance Testing) and ensure quality assurance of the configu...
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