SAP By Design Support Consultant

**About Us**:
Sapphire is the leading digital transformation provider to the mid-market and mid-enterprise, our mission is to turn operating friction into digital business momentum. Our purpose is to help the businesses we work with, the people who work in them, and their supply chains and customers work simpler, think smarter, and operate with greater resilience and efficiency. That's why we deploy the very latest in digital operations platforms to the businesses, ensuring they remove friction wherever it strikes.
**Responsibilities**:
- Answers customer service requests in a timely fashion after assignment by the
support desk co-ordinator
- Answers frequently asked questions by responding directly through the service
request and/or supplying reference material to resolve query
- Answer customer service requests by demonstrating solutions via Teams or other
online screen sharing tools
- Contacting and escalating to SAP support in relation to customer service...