Sap Basis Application Administrator (Saltillo)

THE ROLEYou will be responsible to drive continuous improvement to increase operation, availability and efficiency.
Infrastructure landscape re-architecture and new technology adoption is another important part.
Integral thinking and a strong customer focus are essential.Your role will be SAP BASIS Application Administrator driving critical topics related to escalation handling, Incident Management, Problem Management, Service request, build, migration, go-live, High Availability, Disaster Recovery, Backup & Restore.EXPECTATIONS AND TASKSAvoid customer going to Red, Structural work to avoid escalations, using early warning dashboardDrive continuous improvement in the area of ECS architecture, ECS delivery and tools enhancementDe-escalation of already escalated customer.
(RED customer & Potential RED customer)De-escalate the customer by addressing the specific concerns from customer and by creating RED to Green plan.
Regional SWAT team will engage directly with the cu...