Job Description

1. Operations Management
  • Oversee daily salon operations and ensure smooth workflow
  • Manage appointment scheduling and customer flow
  • Ensure cleanliness, hygiene, and safety standards are maintained
  • Handle customer feedback, complaints, and service recovery
2. Team Leadership
  • Supervise, train, and motivate hairstylists and assistants
  • Manage staff scheduling, attendance, and performance
  • Conduct regular team briefings and training sessions
  • Maintain a positive and professional working environment
3. Sales & Business Performance
  • Drive sales targets for services and retail products
  • Monitor KPIs (revenue, customer retention, package sales)
  • Upsell services and promote packages effectively
  • Support marketing campaigns and promotions
4. Customer Experience
  • Ensure high service standards and customer satisf...

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