Job Description
Salesforce Administrator
* Salary: $100,894 to $114,476 (Plus Superannuation)
* Fixed term role: up to 13 months
* Usual hours of work: Full time (flexibility may be available)
* Usual work location: 121 Exhibition Street, Melbourne VIC 3000 (flexibility may be available)
The Role
As a Salesforce Administrator, you will be part of the Salesforce Support team which provides Salesforce support to the Department for the delivery of government industry and disaster response and recovery programs.
Main accountabilities:
* Deliver end-user support across multiple customised Salesforce environments supporting more than 1,700 users, while undertaking core administration activities such as user onboarding and offboarding, permission management, and development of reports and dashboards.
* Oversee Service Cloud case queues to triage, action and resolve support requests raised by users, ensuring time recording and resolution notes are maintained in line with agre...
* Salary: $100,894 to $114,476 (Plus Superannuation)
* Fixed term role: up to 13 months
* Usual hours of work: Full time (flexibility may be available)
* Usual work location: 121 Exhibition Street, Melbourne VIC 3000 (flexibility may be available)
The Role
As a Salesforce Administrator, you will be part of the Salesforce Support team which provides Salesforce support to the Department for the delivery of government industry and disaster response and recovery programs.
Main accountabilities:
* Deliver end-user support across multiple customised Salesforce environments supporting more than 1,700 users, while undertaking core administration activities such as user onboarding and offboarding, permission management, and development of reports and dashboards.
* Oversee Service Cloud case queues to triage, action and resolve support requests raised by users, ensuring time recording and resolution notes are maintained in line with agre...
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