Job Description

Experience Required: + years in Salesforce ecosystem
Shared Support Experience: + years (hands-on or leadership)
Location: Marlborough, MA (Hybrid)

Role Type: Onshore Lead

Role:

We are looking for a highly experienced Salesforce Solution Architect / Lead to spearhead a Managed Services Engagement model for one of our most critical Customer. The ideal candidate has deep Salesforce expertise, strong functional leadership, solid technical understanding, and a track record of delivering excellent customer experience in multi-customer or pooled support environments.

This role expects to be responsible for establishing a strong relationship with all the stakeholders, lead the day to day support tasks and deliver excellent solutions.

. Support Leadership

  • Lead day-to-day operations of Salesforce support engagements.
  • Own intake, triage, scoping, backlog management, and prioritization.
  • Ensur...

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