Job Description

Job Title

Salesforce L1 Support Engineer (End-User Support)

Location

[Hybrid]

[Nearshore / Offshore]

Experience

2–5 years in Salesforce application or CRM end-user support

Role Overview

We are looking for a Salesforce L1 Support Engineer to provide frontline, end-user support for Salesforce applications across global business teams. This role is responsible for first-contact resolution, handling day-to-day user issues, and ensuring a smooth Salesforce experience for users across time zones.

You will be the first point of contact for Salesforce users and play a critical role in driving adoption, productivity, and user satisfaction.

Key Responsibilities

End-User Support (Primary)

  • Act as Level 1 support for Salesforce end users.
  • Handle incoming incidents and service requests via ticketing system.
    • <...

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