Job Description
Job Title
Salesforce L1 Support Engineer (End-User Support)
Location
(Hybrid)
(Nearshore / Offshore)
Experience
2–5 years in Salesforce application or CRM end-user support
Role Overview
We are looking for a Salesforce L1 Support Engineer to provide frontline, end-user support for Salesforce applications across global business teams. This role is responsible for first-contact resolution , handling day-to-day user issues, and ensuring a smooth Salesforce experience for users across time zones.
You will be the first point of contact for Salesforce users and play a critical role in driving adoption, productivity, and user satisfaction.
Key Responsibilities
End-User Support (Primary)
Act as Level 1 support for Salesforce end users.
Handle incoming incidents and service requests via ticketing system.
Provide timely, clear, and empathetic communication to users.
Resolve common user issues at first contact wherever possible.
Salesforce Functional...
Salesforce L1 Support Engineer (End-User Support)
Location
(Hybrid)
(Nearshore / Offshore)
Experience
2–5 years in Salesforce application or CRM end-user support
Role Overview
We are looking for a Salesforce L1 Support Engineer to provide frontline, end-user support for Salesforce applications across global business teams. This role is responsible for first-contact resolution , handling day-to-day user issues, and ensuring a smooth Salesforce experience for users across time zones.
You will be the first point of contact for Salesforce users and play a critical role in driving adoption, productivity, and user satisfaction.
Key Responsibilities
End-User Support (Primary)
Act as Level 1 support for Salesforce end users.
Handle incoming incidents and service requests via ticketing system.
Provide timely, clear, and empathetic communication to users.
Resolve common user issues at first contact wherever possible.
Salesforce Functional...
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