Job Description
Role: Salesforce Solution Architect – Consumer Goods (CG)/ TPM
Location: Hyderabad, India
Employment Type: Full-Time
Key Responsibilities
Serve as the primary Tech Ops Architect for Salesforce CG Cloud, owning operational architecture and support readiness.
Partner with the delivery team during implementation to ensure solutions are supportable and scalable.
Define production readiness standards, support models, escalation paths, and SLAs.
Act as the highest-level escalation point for complex production incidents.
Lead incident triage, root cause analysis, and preventive remediation.
Design and establish the Salesforce Tech Ops function, including runbooks and operating procedures.
Lead and mentor Tech Ops engineers and analysts.
Oversee release readiness, deployment validation, and post-release stabilization.
Support integrations and validate end-to-end data flows.
Provide operational reporting and risk updates to leadership.
Requi...
Location: Hyderabad, India
Employment Type: Full-Time
Key Responsibilities
Serve as the primary Tech Ops Architect for Salesforce CG Cloud, owning operational architecture and support readiness.
Partner with the delivery team during implementation to ensure solutions are supportable and scalable.
Define production readiness standards, support models, escalation paths, and SLAs.
Act as the highest-level escalation point for complex production incidents.
Lead incident triage, root cause analysis, and preventive remediation.
Design and establish the Salesforce Tech Ops function, including runbooks and operating procedures.
Lead and mentor Tech Ops engineers and analysts.
Oversee release readiness, deployment validation, and post-release stabilization.
Support integrations and validate end-to-end data flows.
Provide operational reporting and risk updates to leadership.
Requi...
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