Job Description
Description
A large academic institution is seeking a skilled and strategic Salesforce Developer with expertise in Service Cloud to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.
This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.
Key Responsibilities:
+ Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:
+ Agent setup and optimization
+ Deployment of generic agents
+ Research documentation integration and workflows
+ Intelligent and federated search functionalities
+ Collaborate with stakeholders across departme...
A large academic institution is seeking a skilled and strategic Salesforce Developer with expertise in Service Cloud to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.
This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.
Key Responsibilities:
+ Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:
+ Agent setup and optimization
+ Deployment of generic agents
+ Research documentation integration and workflows
+ Intelligent and federated search functionalities
+ Collaborate with stakeholders across departme...
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