Salesforce Developer II

 Job description (Financial Force-Certinia) 

(Financial Force-Certinia)  Level 2/Level 3 Product Support Analyst 

The individual in this role will be responsible for providing advanced technical support for Salesforce applications, handling complex issues that require in-depth knowledge of system architecture, configurations, and integrations. As part of the Level 3 support team, the person will collaborate closely with both technical teams and business users to ensure the stability and performance of these systems. 

Service Delivery 

● Troubleshooting and resolving advanced technical issues related to Salesforce applications, including complex configurations. 

● Analyzing and diagnosing root causes for issues escalated from Level 1 and Level 2 support teams, implementing long-term solutions to prevent recurrence. 

● Handling system configurations, upgrades, and patches to ensure seamless operations. 

● Managin...