Job Description
Job description (Financial Force-Certinia)
(Financial Force-Certinia) Level 2/Level 3 Product Support Analyst
The individual in this role will be responsible for providing advanced technical support for Salesforce applications, handling complex issues that require in-depth knowledge of system architecture, configurations, and integrations. As part of the Level 3 support team, the person will collaborate closely with both technical teams and business users to ensure the stability and performance of these systems.
Service Delivery
● Troubleshooting and resolving advanced technical issues related to Salesforce applications, including complex configurations.
● Analyzing and diagnosing root causes for issues escalated from Level 1 and Level 2 support teams, implementing long-term solutions to prevent recurrence.
● Handling system configurations, upgrades, and patches to ensure seamless operations.
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