Job Description

Position : Salesforce Service Delivery Manager

Experience : 10+Yrs

Support Lead to manage client support operations across integrated platforms including Salesforce, Data Cloud, Marketing Cloud, Loyalty Cloud and MuleSoft APIs. This role involves handling incidents via ServiceNow, executing data load activities, performing root cause analysis, and delivering regular reporting updates to clients.

Key Responsibilities:

  • Act as the primary point of contact for client support and issue resolution.
  • Manage and triage incoming tickets through ServiceNow, ensuring timely and accurate responses.
  • Oversee and perform Data load activities into Salesforce and related systems.
  • Conduct root cause analysis for recurring or high-impac...

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