Job Description

A utility company in the Philippines is looking for an experienced Customer Care Solutions Manager (CXE) to design and oversee CRM solutions on the Salesforce platform. The role involves collaboration with stakeholders, guiding prototyping efforts, and ensuring alignment with customer experience goals. Candidates should possess strong skills in Salesforce architecture and have at least 6 years of relevant experience, along with required Salesforce certifications. This position is crucial for enhancing customer engagement through effective CRM strategies.
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