Job Description

Position Summary

:
We are seeking an experienced Salesforce Business Systems Analyst (BSA) to serve as a strategic liaison between business stakeholders and technical teams. The ideal candidate has a deep understanding of Salesforce platforms, strong analytical and communication skills, and a proven track record of translating complex business requirements into scalable Salesforce solutions. This role plays a critical part in optimizing business processes, improving system adoption, and driving data-driven decision-making.

Responsibilities:

  • Act as the primary point of contact between business stakeholders and Salesforce technical teams.

  • Elicit, analyse, document, and validate business requirements using interviews, workshops, and process reviews.

  • Translate business needs into clear functional specifications, user stories, acceptance criteria, and process flows.

  • Partner with Salesforce Administrators, Devel...

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