Job Description


Role Name: Salesforce & Agentforce Scrum Master
Location: Mississauga / Hybrid

Duration: Contract



JOB DESCRIPTION:

Scrum Master Business Analyst



Role Summary

Lead the Agent Client Chatbot pod ensuring successful delivery of Salesforce based chatbot solutions for agents and clients Bridge business stakeholders and technical teams to translate requirements into actionable deliverables



Key Responsibilities
  • Facilitate Agile ceremonies daily standups sprint planning backlog refinement retrospectives

  • Elicit analyze and document business and functional requirements for chatbot features

  • Own and prioritize the product backlog aligned to business outcomes and compliance standards

  • Coordinate with Salesforce developers QA and downstream teams to remove blockers and track progress

  • Provide clear status reporting riskissue managemen...

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