Job Description

Bridgecore is hiring for Trainer (Learning & Development):

Experience: 4+ years

Salary: No Bar For Deserving Candidates

Location: Philippines

Job Responsibilities-

  • Facilitates classroom training to teach product knowledge, call handling skills, customer service/sales skills and process policies and procedures.
  • Developing the learning and educational materials, such as presentations, how-to manuals, instructional videos, etc.
  • Ensure successful execution of training modules/programs (Product/Process Updates/Training)
  • Coaching and Mentoring
  • Organize and Conduct the call calibration sessions to ensure standardization of the learning systems.
  • Conduct and manage Knowledge Check for New Hires' & Operations Staff
  • Audit calls to identify areas of improvement and training gaps and sharing structured feedback.
  • Monitor progress of new hires during the 0 to 30 Calendar days once they move to op...

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