Job Description
Bridgecore is hiring for Trainer (Learning & Development):
Experience: 4+ years
Salary: No Bar For Deserving Candidates
Location: Philippines
Job Responsibilities-
- Facilitates classroom training to teach product knowledge, call handling skills, customer service/sales skills and process policies and procedures.
- Developing the learning and educational materials, such as presentations, how-to manuals, instructional videos, etc.
- Ensure successful execution of training modules/programs (Product/Process Updates/Training)
- Coaching and Mentoring
- Organize and Conduct the call calibration sessions to ensure standardization of the learning systems.
- Conduct and manage Knowledge Check for New Hires' & Operations Staff
- Audit calls to identify areas of improvement and training gaps and sharing structured feedback.
- Monitor progress of new hires during the 0 to 30 Calendar days once they move to op...
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