Sales Tool Helpdesk Analyst

Position Description:

The main responsibility of the Sales Tool Helpdesk Analyst is to provide support to sellers and Sales team and to correctly submit B2B contracts in their CRM system. Assist sellers with compiling a product portfolio of what existing clients currently have, in order to help the seller contact the client and offer them new solutions, as the client is discontinuing old products.

Your future duties and responsibilities:

• Process incidents and requests submitted by users through our different platforms. This includes both technical issues and how-to questions.
• Provide live assistance through our chat support for a few hours each week.
• Meet or exceed agreed service level targets with the client.

Other Responsibilities

Schedule Adherence
• Report to work on time and according to the assigned shift, as scheduled by the staff manager.
• Follow the assigned rest day schedule.
• In...